At Flemings Property Services (referred to as “Flemings,” “we,” or “us”), we understand the importance of protecting your privacy. We are committed to complying with the Privacy Act 1988 (Privacy Act) and its obligations.
This Privacy Policy outlines how we manage your personal information and how you can contact us to access or correct any personal information we hold about you.
Personal Information
Personal information includes details that identify you, such as your name, contact information, and our records about you. It also encompasses sensitive information like your health information.
Collection of Personal Information
We collect personal information from clients, customers, and other individuals through lawful and fair means. If it is unreasonable or impracticable to obtain your personal information directly from you, we may collect it from others, such as your representatives, publicly available sources, Strata or Bodies Corporate, On-Site Managers, vendors, buyers, landlords, and tenants.
The personal information we collect depends on the services we provide and the circumstances under which we collect it. It may include:
- For clients accessing our Property Services (including prospective clients): name, age, date of birth, contact details, family details, employment details, financial information, tax file number, insurance details, credit card and banking details, information relating to a will or estate, references, copies of photo identification, and other information necessary for our services.
- For contractors, service providers, and business associates: name, contact details, and information relevant to obtaining third-party services or providing our services.
- For job applicants: name, contact details, job applications, references, and other relevant information for assessing applicants.
Purpose of Handling Personal Information
We collect, hold, use, and disclose your personal information for various purposes, including:
- Interacting with you, maintaining business records, and running our business.
- Providing you with Property Services, including appraisals, acting as a real estate agent, leasing properties, advertising properties, business broking, providing conveyancing and property settlement services, and utility services.
- Recruitment, employment, franchisee placement, and contracting purposes.
- Providing information about services that may interest you.
- Complying with legal requirements and other purposes you consent to or would reasonably expect.
Disclosure of Personal Information
We may disclose your personal information to:
- Your agents or representatives.
- Our employees, contractors, franchisees, service providers, including IT services, and mailing houses.
- Related companies and business partners.
- Professional advisers, including lawyers, accountants, and auditors.
- Government, regulatory, and law enforcement authorities.
- Other service providers for the purpose of providing their services to you at your request.
Disclosure to Overseas Recipients
We use third-party suppliers and service providers located outside Australia and may disclose your personal information to them to obtain their services.
Security of Personal Information
We store your personal information in both paper-based and electronic files. Electronic information is stored on secure servers protected in controlled facilities. We take measures to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. Our employees and agents treat personal information held by us confidentially.
Use of Cookies
We use cookies to better understand our customers’ needs and the services they seek from us. Most internet browsers allow you to control the extent to which your device collects and activates cookies.
Marketing and Opting Out
We may use your personal information, including your contact details, to provide you with information about products and services that may interest you. You can opt out of receiving marketing information from us at any time by contacting us.
Accessing and Correcting Personal Information
You have the right to request copies of and correct the personal information we hold about you. If you believe your personal information is inaccurate, outdated, incomplete, irrelevant, or misleading, please contact us to seek correction.
Questions and Complaints
If you have any questions, concerns, or complaints about how we handle your personal information, please contact us on (02) 6385 3337. We will investigate and respond to your complaint promptly. You may also lodge a complaint with the Office of Australian
Information Commissioner.
Changes to this Privacy Policy
We may amend this Privacy Policy at any time, and the current version will be available on our website.